Home > Terms and Conditions
When you book a holiday rental with Rental St Tropez, you agree to the terms and conditions stated here. Please ensure that you read them carefully.
1. Definitions and Interpretations
In these Booking Terms & Conditions “The Company” shall mean Benmore & Co Ltd trading as Rental St Tropez whose registered office is 974 Pollockshaws Road, Glasgow G41 2HA and where the context permits shall include its agents or employees.
“The Client” shall mean the person in whose name the Agreement is made.
“Force Majeure” shall mean any event outside the Company’s control which prevents the prompt performance of its obligations, including war or threat of war, riot, civil strife, industrial disputes, terrorist activity, natural disaster, fire, epidemic, outbreaks of illness, or adverse weather conditions.
The singular shall include the plural and vice versa and the masculine shall include the feminine where the context so requires.
2. Booking and Deposit
When you book a villa, you must pay a non-refundable booking deposit, as advised (or full amount if arrival is within 8 weeks). When you make a booking, you are confirming that you understand, and have accepted our terms and conditions, on behalf of yourself and all members of your party. An Agreement will be issued for signing, following that, we expect your payment.
The deposit shall only be refundable in accordance with Booking Terms & Conditions No. 5 or 6. The Company has the right to refuse to accept any bookings at the Company’s discretion, refunding any deposit received, without necessarily specifying a reason.
3. Terms of Payment
The full balance of the holiday must be paid by the due date shown on the initial Agreement (either 8 weeks prior to date of arrival or by return within this period).
The Company reserves the right to treat the booking as cancelled if any part of the balance of the holiday price remains unpaid by the due date.
If cancelled, the cancellation terms as per Booking Condition No. 6 will apply.
We reserve the right to increase or decrease our prices at any time prior to booking and you will be informed of the up to date price of your chosen accommodation before you book.
5. Cancellation by the Company
The Company has the right to cancel a Client’s holiday in the following circumstances:
a) At any time owing to Force Majeure, in which case the Company shall offer if available, either alternative holiday accommodation of a similar standard or refund all monies paid by the Client in respect of the arrangements showing on the Company’s rental Agreement within 14 days.
b) At the due date if the Client has failed to pay the full balance of the holiday price in accordance with Booking Condition No. 3, in which case cancellation charges as per Booking Condition No. 6 will apply.
c) At any time, in the Company’s discretion, in which case the Company shall make the offer or refund as mentioned in paragraph (a) above.
6. Cancellation by the Client
All cancellations by the Client must be in writing from the person who made the booking, either by special delivery or email. Cancellation applies only from the date of receipt by the Company of the cancellation notification. If the cancellation notification is received 60 days or more before the departure date, only the holiday booking deposit is forfeit. Thereafter, the following percentage of the total holiday price will be payable as a cancellation charge by the Client:
Between 60 – 40 days before departure 50%
Between 40 – 30 days before departure 75%
Between 30 days and the departure date, or later 100%
The above cancellation charges represent a reasonable estimate by the Company of the likely losses resulting from your cancellation. Cancellation charges also apply to partial cancellations (e.g. where a Client books for two weeks but amends to one week. In this case, cancellation charges would apply to the second cancelled week). In the event of a cancellation charge arising under this clause the amount due in excess of the non-refundable booking deposit, must be paid by the Client to the Company within 7 days of the charge arising, notwithstanding the fact that the Client’s holiday insurance policy may cover the cancellation charge. It is the Client’s responsibility to claim any insurance monies due as the Company cannot claim on behalf of the Client.
We would strongly recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees.
Damage Security Deposit Refund: A check will be made of the fabric, facilities and inventory of the property on the day you leave. Assuming there is no damage or breakages that might warrant deductions from the Damage Security Deposit, a full refund will be made within 30 days.
7. Liability of the Company
“Accommodation Only” holidays are not governed by the terms and conditions of an Air Travel Organisers Licence (ATOL) issued by the Civil Aviation Authority nor are they covered by the Package Travel, Package Holidays and Package Tours Regulations 1992. Should you book a villa only holiday with us then we are not liable in any way for any other aspects of your travel arrangements that you have made.
It is essential that clients have insurance cover, which is adequate for their needs. The Company reserves the right to refuse to accept bookings from clients who are not adequately insured against holiday risks.
These are intended to give an overall impression rather than details of a specific resort or villa. The Company is not liable for any items of furniture or chattels, which appear in the photographs, which may have been changed or removed from the property and any aspects of the property environment, which may have changed since the photographs were taken.
10. Complaints received after departure time If guest/guests file a complaint after they depart their holiday rental then the managing agent and home owners are not obliged to give them any compensation. Guests must notify and give managing agent a chance to rectify the problem.
11. No-refund policy clause
Whilst we always do our best to ensure our guests have a comfortable, enjoyable stay, if guests choose to leave over a subjective issue, they must take responsibility for their decision. If guests choose to vacate the property for a subjective issue, no refund will be offered.
12. Act of God Clause
Airline strikes, delays, protests, family tragedy, ill health and weather disasters are un-foreseeable and often disruptive to holiday plans. We highly recommend guests take out travel insurance, to cover any such occurrences. By signing the Agreement, guests acknowledge that it is their responsibility to take out travel insurance, should any circumstances beyond our control spoil their holiday.
13. House Rules
Smoking is allowed outside the property only.
People other than those in the Guest party specified in the agreement above may not stay overnight in the property. Any other person in the property is the sole responsibility of the Guest.
The property is privately owned; the owners and the managing agents are not responsible for any accidents, injuries or illness that occurs whilst guests are occupying the premises or its facilities.
The Homeowners and managing agents are not responsible for the loss of personal belongings or valuables of the guest. By accepting these reservations, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or to themselves and to others whom they invite to use the premises.
The property and all furnishings must be kept in good order.
Appliances are only to be used for their intended purpose.
Swimming Pools and hot tubs: It is essential that guests take full responsibility for all young children while they are in these areas and ensure that they are never left unsupervised.
Guests agree to abide by the House Rules at all times whilst at the property and shall cause all members of the rental party and anyone else the Guest permits on the property to abide by the rules at all times while at the property.
Guests shall allow the host or his agents access to the property for purposes of repair and
inspection. We will exercise this right of access in a reasonable manner.